52 Comments

  1. Christopher DiMattio says:

    I signed on for a year and cancelled well before the renewal but was auto billed for renewal regardless. Amount is being disputed on my credit card bill. No notice of charge from Dollar Flight Club… they sneak it in and then tell you it is non refundable ($69) .

    The information is nothing special and Travelzoo offers the same level of information at no cost.

    Conclusion: Steer clear of this scam

    1. Hi Christopher, I’m sorry to hear that and am very weary of programs that don’t allow cancellation of the trial. Definitely contest the charge — have you tried reaching out to them via social media? And I agree there are many programs today that offer a similar service, I hope you find one that works for you because travel alerts are worthwhile generally!

    2. This just happened to me, I’m in process of disputing it with my credit card company now. During the 14-day trial period I Noticed some odd activity with my credit card, several pending amounts of under a dollar, then a final charge bringing it up to $99.00 (not even the 69.00 advertised) SCAM SCAM SCAM

    3. @Billy Z, same thing happened to me. Have you filed a report to the FTC?
      I just did, was very fast and friendly, hopefully if a lot of DFC victims complain, we’ll get a refund: ReportFraud.ftc.gov

    4. Happened to me too. Dollar Flight Club is an average email newsletter of flight tips, but there is absolutely no reason to pay tor a subscription. You won’t find out anything you can’t for free. Beware if you sign up for their one-year $1.00 trail. If you are one day late on it turning into a $100 refund. They will Not cancel it or refund you money even as a prorate. This must reflect their customer service: not client/centered. Do not subscribe!

  2. I also signed on with Dollar flight club for a year and was auto charged without any notice. Of course there is no refund so you should perhaps update your information about the 7 days notice and prorated refund. I find it quite objectionable since this is a time when no one is travelling. The credit card co won’t do anything about it. Just another disappointing scam company

  3. My card was automatically charged for renewal. There was no 7-day notice, or notice of any kind, that the renewal was upcoming. I did contest it with my CC company and it was determined that the charge was valid. In the middle of Covid, where there is really no place to travel, this company is just interested in getting your money. It’s a scam. Please avoid becoming involved with them.

    1. Rona Leventhal says:

      @dawn,
      Same exact situation with me! Trying to decide whether or not to contest through my credit card but I figured it would come back as a valid charge, as it did with you. They also “offered” me a “Free” member ship to The Hotel Project, which apparently I accepted last year. I don’t even stay at typical hotels! They charged me $20 for that, too! Not good business practices to piss people off!

  4. Martin gourley says:

    I was given no notice about the auto re-new. Had really poor customer service with “Libby” from dollar flight club. Cancelled my membership but they are saying I done it a day late.

    Really not worth the deals. RIP OFF!!!

  5. Richard Dale says:

    I received a promotion offering one year of premium and our credit card was charged $69 anyway! I am disputing and awaiting refund. You can get similar results TRULY for free by setting alerts on Skyscanner.

  6. This company is a total rip off. I was offered a trial membership for a dollar. The dollar charge was never assessed. Then, without notice the $69 charge was posted. Customer Service reps Crystal and Libby are quite proficient at stating again and again they don’t give refunds. Do not subscribe with this scam outfit.

    1. @Roger, They retrofitted refund policy changes to existing service accounts without informing customers and deleted prorated refund statements from their website. This was done after thousands of customers fell for 1 year free trial promotion and ended up giving away their credit card information. This is the root cause of most of the complaints BBB has received for this company. I have evidences of this scam and when I shared them with DFC (Dollar Flight Club), they immediately refunded my money.

    2. @Aman, would you be happy to share this information with me? I am in the same situation and would like to try and get my money back.

  7. John Hampton says:

    Jen on a Jet Plane – I had an identical experience as the other reviewers. In the year that I used this service I did not receive a single deal that couldn’t be found via a quick kayak explore or Google flights search. I was charged a $99 renewal fee and told the fee is nonrefundable even though my membership was canceled the day of the renewal. I’ve never experienced a ‘customer service’ policy this dishonest and would advise anyone interested to find an honest and reputable company that offers fair customer support.

    I would strongly recommend that you warn your readers of this company’s issues in this review.

    1. @John Hampton, They retrofitted refund policy changes to existing service accounts without informing customers and deleted prorated refund statements from their website. This was done after thousands of customers fell for 1 year free trial promotion and ended up giving away their credit card information. This is the root cause of most of the complaints BBB has received for this company. I have evidences of this scam and when I shared them with DFC (Dollar Flight Club), they immediately refunded my money.

  8. Like others, this article is incorrect. This company DOES NOT send a reminder before billing their 100% non-refundable non-prorated fee, which once you cancel, they have your money and you have an inactive account with them

    1. @Roger, They retrofitted refund policy changes to existing service accounts without informing customers and deleted prorated refund statements from their website. This was done after thousands of customers fell for 1 year free trial promotion and ended up giving away their credit card information. This is the root cause of most of the complaints BBB has received for this company. I have evidences of this scam and when I shared them with DFC (Dollar Flight Club), they immediately refunded my money.

  9. Paul Wilson says:

    I was scammed as well. Tried to cancel but impossible. You should not endorse them. I wish I would have seen these reviews earlier.

  10. I would add my voice to the string of people complaining about their fraudulent renewal process – no renewal notice, and I cancelled *on the day* of my renewal, but was still denied a refund. This is a scam and I would hope that travel websites like yours do not give them free publicity, but rather advertise these scams. Amex refuses to refund this saying that the charge is valid

    @Aman – if you have proof that can be used to dispute this charge, kindly share it.

  11. Agree with the many others on here – they are extremely shady! They charged me ON the last day I had to cancel – and over email kept repeating that it was OK to do so – as if the last day to cancel were somehow not the last day to cancel (they also knew I *DID* cancel, but somehow in their warped logic this was OK to still charge me and they absolutely flat out refused to refund the charge that should have never happened, claiming ‘they just couldn’t’.)- it was unbelievable, truly unbelievable. And this was after countless attempts at contacting them, but never receiving a response, which they excused by saying they are member run – well, all the more reason why you should absolutely be able to undo a charge that should have never happened to begin with if you are member-run! I definitely do not recommend anyone try this out or have anything to do with these people – absolutely deceitful.

  12. We live in Kansas City area, but I have trouble getting alerts specific to flying out of KC. It’s always a dozen “major/specific” cities.

  13. I am dealing with this right now. I didn’t receive any notice from my trial ending to them starting my paid yearly subscription. I just found the charge pending on my credit card. I emailed them today, after I cancelled, and got a nice “sorry, but here’s all the fine print, you still have to pay.” They offered to add a bunch of stuff on but I declined since I never used the service during the trial period. Just wasn’t a service for me and my family.

  14. Not an honest company. They auto-renewed without my permission. After contacting them several times, they said I couldn’t get a refund but they would upgrade me to premium plus at the next renewal at a discount. Later, I discovered thru my credit card that they had enrolled me in another of their programs. I contacted Crystal who wouldn’t refund the money and offered vouchers for their other products.

    1. This company is a scam. They did the same to me. They never sent a renewal e-mail and they refused to refund my $69. This service does not give you and deals that you cannot find yourself. This company should not be endorsed without first doing the homework on them.

  15. I would assume these rates are in coach. Once you buy the seat, can you upgrade to Premium Economy? Is the upgrade possible on other sites?

  16. Larry Grimes says:

    Dollar Flight Club is a total scam. The flights referred to me by them were normal retail priced without any savings. I signed up for $1 but was automatically bumper up to their Premium Annual Plan for an additional $69 without notification (guess I missed the fine print on their lengthy terms and conditions link). They do not provide a phone number so I messaged them asking to cancel and refund my account. Turns out they have a strict no refund or policy but was given instructions on how to cancel online. I tried doing that numerous times but was unsuccessful. Guess they also have a strict no cancellation policy as well. You should update/modify your positive review of Dollar Flight Club. They are a scammer, not a reputable company.

  17. Peter Cutler says:

    Beware of their billing practices. I signed up for a 14 day trial and missed cancelling by one day and they are trying to charge me for a full year. This is not friendly business practice

  18. Brian Hodge says:

    Same as above, no real service and charge without refund. If they were a real value organization they would provide some sort of prorated refund. They are simply a scam artist.

  19. Kathy Sapp says:

    This company is a fraud… I have been trying to cancel since my last date to cancel my “free” subscription…. i am now being charged and there was no help whatsoever…I an still tring to cancel, because I do not want them charging me year after year….hopefully AmEx can intervene. Terrible company to do any kind of businesses with….

  20. Total scam, they get in you in and you get charged for the renewal.

  21. Maureen Wolff says:

    I had the same experience as many on here. I signed up fo the $1 deal, quickly realized deals were nothing special, and cancelled online. By the time they processed my cancellation, I had already been charged $69. I contested, but was given a canned response that they do not refund. I even sent copies of my emails with dates, plus the original deal, which was advertised as $1 for a year. All they offered was a 2nd year free with a promise to cancel after that. Now I get emails once a month with a newsletter, but very few deals. Don’t join!!!!!!

  22. DFC charged me even though I cancelled and it felt like something wasn’t right and they might be a shady business. I recently tried Dollar Flight Club and just did a free trial. I clicked on one deal and I really did not see the value of DFC. I immediately went to my account and cancelled the same day (if not the same hour). i went through the whole process and even knew it submitted because i completed the survey at the end. Guess what. Still got charged and I emailed support and they asked me to clarify and see if they “dropped the ball”. I went over it again and they told me that they don’t refund after free trial is over, makes sense. Except I had cancelled the free trial as soon as i get it. Then they said I had “already used a deal”, which was the deal I clicked on then clicked out of to for my account to cancel the membership. I didn’t book anything with them.Then they tried offering me a year free – didn’t want a year whether it was free or not. I told them I didn’t want a year and I didn’t even want a free trial for more than an hour. Their response was that they’re very strict on their policy and can’t do anything for me.

    After this I felt like I was completely scammed and they were just going to throw any excuse to make it my fault rather than just admitting they “dropped the ball”. It was definitely some shadiness on their side so I looked up “Dollar Flight Club scam” and I found this place. And of course it’s filled with them renewing plans even though people cancelled. I’m going back to my account to remove my CC info and then completely delete it. Please do not try this membership or website!!!! It’s not worth it and they’re taking money quietly from people and pretending like they don’t see the problem. If you do end up using them or are currently using them and don’t want to continue I recommend contacting them the day you cancel and asking them to send you the receipt on their side that your membership is cancelled and have it documented. Just in case they do end up charging you under your nose. Also make sure the email says that you would like to cancel and it is X amount of days before your subscription ends and that you do not want to be charged again. Document and get it all in writing. Definitely something I wish I did.

  23. I signed on for a 14 day trial on November 17. Gave them my cc info (big mistake). Was not aware that they would automatically enroll me in a premium plan. On December 1 (which if you do the math is the 14th day of the trial) I was charged $99. I then cancelled my membership, again early on December 1. Every attempt I have made to cancel the charge has been denied. This outfit is an absolute scam. They offer no service or pricing that is not available elsewhere for free.
    Since so many have had problems, I wonder if there is a place for a class action suit?

  24. After considerable back and forth DFC agreed to refund the charge. So I give them that

  25. I wish I had read these reviews before I signed up for the free trial, only to have my credit card charged for the annual membership and with no refund available. Total rip off. I told them that they should focus on providing customer service rather than growing their business with unhappy customers. DO NOT USE THIS COMPANY! total fraud. total scam.

    1. @Mary, same thing happened to me! Have you filed a report to the FTC?
      I just did, was very fast and friendly, hopefully if a lot of DFC victims complain, we’ll get a refund: ReportFraud.ftc.gov

  26. COMPLETE SCAM! I signed up a year ago for $1 and was just charged $70 without any sort of notice. The customer support team is inflexible and not helpful

  27. just got add for 65% Off on priemium and in the corner it says regular price is $69.00. No further information. Just place to put credit card info. Don’t understand what the price will be. $69.00 or $24.15 ($69.00 x .35%). Nothing to click to see more pricing information.

  28. Charles Lewis says:

    Nowhere can I find a simple list of airports. What airports do they cover?

  29. Cherie, New Mexico says:

    Totally agree. It’s a waste of your money. I tried to get mine back and they said I was outside of their refund policy. Unless you are interested in getting constant emails about getting this points card or that, it’s a complete waste of time.

  30. Great article and I wish that I would have searched this before I joined because then I wouldn’t have even bothered with them. It ended up not being helpful at all and then I forgot all about it. They told me they sent me a reminder email a month before my renewal date, but the email didn’t have anything listed on it showing that it was a renewal email. I went back and forth with them on email right after the charge appeared and even showed them the email where it was supposed to be a reminder email and they still didn’t refund them. Told them to go ahead and cancel because I didn’t want them to get me again for the fee. $69 for nothing!!!! MY ADVICE TO ANYONE TRYING OUT DOLLAR FLIGHT CLUB, DON’T DO IT!!!!

  31. JOSEPH MOLINARI says:

    AS OF THIS MINUTE AND WAITING FOR MY DELTA CONFORMATION. I HAVE BEEN DEALING WITH ETHAN HUNT (ONE DOLLAR FLIGHT) HE WALKED ME THROUGH EVERYTHING VERY NICELY AND TOOK THE TIME TO GET ME A GOOD PRICE. I HOPE WHEN I GET MY CONFORMATION NUMBER EVERYTHING IS THE WAY IT SHOULD BE.

  32. Ellen Spencer says:

    COULD WE GO AFTER THEM WITH A CLASS ACTION LAWSUIT??

    I have read a lot of these comments and I’m feeling the same as you all! I’m so disappointed in this so called business! I’ve tried many times to use it to get a trip to Guatemala cheap, because their round trip for Economy was $1,000, to Guatemala and that’s with 1 stop in the way. Anyways, I just noticed my account was charged $68 and change fr a renewal, why would I pay that when they’ve done nothing for me, they are complete horrible with customer care, so I’d like to know what I’m supposed to get out of it? When I signed up for $1 and got charged I thought that they were going to send me the ones I put down that I was interested in, unless, I guess there was never any cheap flights to Guatemala? My husband & I decided to fly out of Tijuana this time, instead of San Diego and it was a big difference in price, we got round trip “First Class” tickets for $750, whereas San Diego was $1,000 round trip for Economy, which means you still have to buy your seat and pay for your luggage, and Flight Club never gave us that info, we got that ourselves.
    I’ve paid twice now and have not once been able to receive anything from them, so disappointed and angry they have my money snd never I fired me it was upcoming and due!!
    Time to call them or write a letter!!
    Is it possible to file a class action lawsuit against them?
    Can someone let me know? Thank you, I really appreciate that!
    Ellen

  33. Hi Jen,
    I signed up for and look forward to receiving your newsletter. I’m newly retired and my wife and I want to increase our travel frequency. I paid $129 for the DFC Premium Plus lifetime subscription (supposedly at a huge discount so I shouldn’t run into the cancellation issue. I’ve not taken advantage of the flight deals but will keep our bags packed and ready to go.

    My question is about the DFC Concierge service, again being offered at a huge discount ($199 instead of $2850). [Prime Day is back again and we’ve got you covered – Get 93% off lifetime access to DFC Concierge if you sign up within 24 hours. With Lifetime Access, get a fully customized trip itinerary every year to make your vacations unforgettable]

    Even with having the Marriott Vacation Club resorts around which I typically plan our travel, I am intrigued by the thought of having someone else spend hours on our itinerary. So, do you have any opinion of this (or any other) travel concierge service? Appreciate any advice/thoughts that you may have. Thanks.
    Dan

  34. Hi Jen…I see that DFC (thru Stacksocial) is offering a Prem+ Lifetime subscription for $60. Although this looks like a great deal, I am concerned about hidden fees or unethical billing practices from this company…. is it too good to be true… am I missing something?

  35. Dollar Flight Club is a COMPLETE RIPOFF!
    The information they provide after you pay is usually worthless & is available elsewhere for FREE.

    God help you if you give them your cc# for a subscription–a year later (after you’ve forgotten all about their sh*tty service) your CC will get hit again & when you complain (only way is via email!) they’ll give you some boilerplate BS about “Refund Policy” & that “their hands are tied”. They sneak the renewal notice in over (in my case over the Christmas/New Years Holidays) & send it at 4am hoping you wont see it. Then, bang, a month later, they hit your CC for $69/$99 and of course the worthless Bank (like Truist!) wont do anything…..so you get to eat $70 or $100 for nothing! The notices they send out are a JOKE!
    YOU HAVE BEEN WARNED! DO NOT GIVE YOUR CREDIT CARD INFO TO THESE THIEVES!

  36. Those who have been scammed by Dollar Flight Club should seriously consider a Class Action Lawsuit against these fraudsters!

  37. You are signing up for a huge amount of spam. In my case, I’ve tried many, many times to unsubscribe, but they still continue with different email names to get around it. Their services don’t seem to me to be of any value at all.

    My recommendation is DO NOT DO IT!

  38. I was billed 299 for a lifetime membership to Concierge service, never had a chance to use it, and then they canceled the service and offered to sell me service from some other company at additional cost, and tried to frame it as a perk! NO REFUND. WTF?!

    Is this how DFC does business? Is this how they treat their customers?

  39. I am enjoying the comedic value of the flights they select. Recently, they had a post for a LAX to Havana flight on Viva Aerobus Airlines. The connection time in Monterrey is only 20 hours. The connection time for the second flight is much shorter – 13 hours (and there is this little issue for US Citizens that travel is banned to Cuba.) They actually posted this “deal” twice. Today’s post was for LAX to Buenos Aires on Avianca. I figured that you would connect in Bogota. The outbound flight duration is 20:45. A little long, but acceptable. Here is the itinerary of the trip to EZE: Los Angeles to San Salvador to Panama City to Medellin to Buenos Aires. The return trip takes you from Buenos Aires to Guayaquil (I always wanted to visit there) to San Jose to San Salvador to Los Angeles. Any chance of missing a connection? It might be easier to take a bus. I am enjoying torturing the staff at Dollar Flight Club. They actually responded to my emails about their selections.

  40. I think that Dollar Flight Club is a scam. I signed up for their $1 special and ended up being charged $99.00 for my trouble. After begging for a refund and asking for a pro-rated rate, I finally gave up and contacted my credit card company. The credit card company was able to eliminate the charge for me but I was so frustrated with the experience that I swear that I will never use them again.

  41. Add me to this growing list of P O’d “consumers”. I looked at it after taking the 6 month trial and based on the garbage low value site, I should have cancelled immediately. Thought I would try them again but as everyone else says – no notice of upcoming charge, no leeway in their policies. Very talented scam artists!

    Robbed!!!!!

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