13 Comments

  1. Great review. I travel Air Transat all the time between UK and Canada and never had a problem. Even when I mixed up my seat reservation their customer services team was awesome. The meals and seat selection are free if you book with the ecomony plus package (not the very basic one). I always book the extras as the food aint bad, I got a certain seat I always want to seat on in their aircraft and its only a few dollars more. 🙂 Prefer Air Transat over Air Canada any day but havent tried Westjet yet.

  2. Hello, I’m planning on flying Transat from Europe to Canada and back. Could you possibly tell me how much you paid for checked baggage? When I check their website, they mention prices for flying to South America, USA, and domestic flights within Canada, but not for flights from Europe to Canada. Would be a huge help.
    Thanks,
    Pat.

  3. Considering the current Covid situation can I defer my flight from London to Montreal from July to another date.

    1. When did you book? Here’s Air Transat’s COVID policy:

      If you booked before March 4, 2020, you can change your travel dates, destination or package with no change fee up to 7 days before departure. You can make these changes by calling our Contact Centre, or through your travel agent. If you prefer to cancel your trip instead, you can obtain a travel credit valid for 24 months. We then invite you to fill in the form to this effect.

      If you booked on or after March 4—the date Transat launched its “Book with peace of mind” policy— you can change your travel dates, destination or package with no change fee up to 24 hours before departure. If you prefer to cancel your trips instead, you can obtain a travel credit valid for 12 months. You can make these changes by calling our Contact Centre, or through your travel agent.

    2. I was delayed on air transat for one day they gave me food vouchers put me up overnight and breakfast at hotel and food for lunch nex day free travel to hotel and airport and gave me 200 dollars for my delay i always fly transat freindly staff and always get where i am going i will never fly anyone else great airline

  4. Air Transat. Flown with them several times from 2016. Going back to UK with them October 2020. Brilliant airline. Staff fantastic . Food excellent. Nothing to much trouble for them. Recommend them all the time.

  5. Im glad you had a nice experience…but…Let me preface by saying…I am NOT a complainer, nor am I someone who leaves negative reviews. I am generally VERY positive and give the benefit of the doubt for businesses. But this experience was just horrible, and I strongly caution anyone that’s planning to book with AirTransat to do your research first.
    We booked a flight about a month ago. We were told we needed to call the airline to add our infant to the flight…and so we tried. For 3 weeks, we called just about every day. We waiting on hold for 8 hours or more, often to just have the call dropped after being on hold for so long. Believe it or not…today we got a call back..2 hours after our flight LEFT!!! Could you imagine? Shame on your Airtransat.

  6. Good review.
    Have travelled with them several times. They are a Jekyll and Hyde airline.
    When they are good can be a breeze boarding, the flight crew and dare I say the food too.
    But when they are bad……the worst. Three and a half hour delay from Europe with no compensation and denial of delay. Asked to check your carry size at the boarding gate and not during check in. Oh by the way expect you to pay for oversized carry on even if you are travelling club. Bunch of rip of merchants.

  7. Canada has one national flag carrier and that is Air Canada, which is also one of the founding members of Star Alliance. They fly to 51 domestic and 136 international destinations. West Jet is the second largest carriern flies to 24 countries and Air Transat flies to 60 destinations globally. While Air Transat does have some interesting prices in economy class, they are not a low cost airline.
    I have been flying since the early 70s to 98 countries and have flown on the 3 main carriers and have had good and not so good experiences. Nowadays, pretty much every airline can be a hit and miss affair for passengers.
    Safe travels to you.

  8. My initial experience with Air Transat was positive, but upon arriving in Montreal, I had to walk several miles to catch my connecting flight and stand in long lines. Because of I have a learning disability and anxiety (and Air Transat does not offer assistance), I had to rely on asking Air Transat agents at the terminal for help. I eventually sat where I was advised to sit, which was to the left of the gate, where I could not hear announcements… and missed my window to board. While the agents on site were very understanding, the Air Transat hotline that I was told to call offered no assistance. I was not given the option to rebook the flight. Instead, I found myself stranded at the airport for 48 hours (!) and had to pay for a brand-new ticket. I repeatedly called the customer service hotline, but agents there were very rude and offered no assistance. After 200+ flights, this is the first really bad experience I’ve had.

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